Return Policy
We want you to love what you buy. If something isn't quite right, you have 7 days from delivery to request a return. This window ensures you can make a thoughtful decision while keeping our process efficient for everyone.
How to Return
- Request a Return: Contact us at vibrew.official@gmail.com with your order number and reason for return. We'll review your request promptly.
- Get Your RMA Number: Once approved, we'll send you a Return Merchandise Authorization (RMA) number. This helps us track your return and process it quickly. Please include this RMA number on your return package.
- Prepare Your Return: Pack the item securely in its original packaging with all original tags, accessories, and documentation. The item must be in resellable condition—unused, unopened, and exactly as you received it.
- Ship It Back: Send the package to the return address we provide, making sure the RMA number is clearly visible on the outside. We recommend using a trackable shipping method for your peace of mind.
- Receive Your Refund: Once we receive and verify your return meets our conditions, we'll process your refund within 7-10 business days to your original payment method.
Return Conditions
To ensure we can process your return smoothly and offer the best service to all customers, please note:
- Items must be returned within 7 days of delivery
- Items must be unused, unopened, and in resellable condition
- Original packaging, tags, and all accessories must be included
- RMA number must be obtained before shipping your return
- Proof of purchase (order number) is required
Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item, defective product, or shipping damage). We'll provide clear return instructions and address details once your RMA is approved.
Exchanges
We don't offer direct exchanges. If you'd like a different size, color, or model, please return the original item following the process above, then place a new order for the item you prefer. We'll process your refund once the return is received and verified.
Non-Returnable Items
For health, safety, and quality reasons, the following cannot be returned:
- Opened coffee beans or ground coffee
- Personalized, customized, or engraved items
- Items damaged due to misuse, accidents, or normal wear
- Items returned without an RMA number or after the 7-day window
Refunds
Refunds are processed to your original payment method. Original shipping costs are non-refundable unless the return is due to our error. Please allow 7-10 business days after we receive your return for the refund to appear in your account.
Questions?
If you have any questions about returns or exchanges, please contact us. We're happy to help!
